This Delivery & Shipping Policy applies to all orders placed through the Red Gold Bharat website (https://redgoldbharat.com), a brand operated by SANF GREEN MENS PRIVATE LIMITED.
1. Shipping Destinations:
- We currently offer shipping domestically and internationally.Please note that certain products or destinations may have specific shipping restrictions.
- For international shipments, please refer to Section 6 for additional details and considerations.
2. Shipping Methods and Carriers:
- We utilize reputed shipping carriers to ensure reliable and efficient delivery of your orders. The available shipping methods and carriers may vary depending on the destination, weight, and size of your order.
- During the checkout process, you will be presented with the available shipping options and their corresponding costs. These may include:
- Standard Shipping: [7-15 business days domestically]
- Expedited Shipping: [2-4 business days domestically]
- Specific Carriers: [FedEx, DHL, India Post, Blue Dart Express Limited] but not limited to.
- For bulk orders or specialized shipments (e.g., saffron corms internationally), alternative shipping arrangements may be necessary. Our customer support team will contact you to discuss the best possible options.
3. Shipping Costs:
- Shipping costs are calculated based on several factors, including:
- Destination: Shipping charges vary depending on the delivery location.
- Weight and Dimensions: Heavier and larger packages may incur higher shipping fees.
- Shipping Method: Expedited shipping options will typically have higher costs.
- Order Value: We may offer free shipping for orders exceeding a certain value.
- The applicable shipping costs will be clearly displayed during the checkout process before you finalize your order.
- For international shipments, please be aware of potential customs duties, taxes, and other import fees that may be levied by the destination country. These charges are the sole responsibility of the customer or else please contact the support team.
4. Processing Time:
- We strive to process and ship your orders as quickly as possible. Our standard processing time is typically 2-4 business days after order confirmation and payment verification.
- Please note that processing time may be longer during peak seasons or due to unforeseen circumstances. We will notify you if there is any delay in processing your order.
- Orders for fresh saffron may have specific processing time depending on the harvest and availability. This will be communicated at the time of order.
- Orders for saffron corms may have specific processing times based on their dormancy period and preparation for shipping, especially for inter-hemispheric shipments.
5. Estimated Delivery Time:
- The estimated delivery time depends on the chosen shipping method and the destination. The delivery timeframe provided during checkout is an estimate and not a guaranteed delivery date.
- We are not responsible for delays caused by the shipping carrier, customs clearance processes, natural disasters, or other events beyond our control.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched, allowing you to monitor its progress.
6. International Shipping (Specifically for Saffron Corms and other Products):
- Availability: International shipping for saffron corms is subject to the seasonal availability of corms from our Northern Hemisphere (India) and Southern Hemisphere (South Africa) operations, as well as the import regulations of the destination country.
- Import Regulations: It is the customer's responsibility to understand and comply with all import regulations, including phytosanitary requirements, customs procedures, and any necessary permits or licenses required by their country's agricultural authorities for the import of saffron corms or other plant material.
- Phytosanitary Certification: For international shipments of saffron corms, we will provide the necessary phytosanitary certificates issued by the respective agricultural authorities (Iran, Germany, Spain, India, China & South Africa), as applicable.
- Customs Clearance: Red Gold Bharat is responsible for all customs clearance procedures, duties, taxes, and other fees levied by the destination country's customs authorities. We will take care of the necessary export documentation from our end to assist with the process.
- Shipping Times: International shipping times can vary significantly depending on the destination, customs clearance, and the chosen shipping method. Estimated delivery times provided are indicative and not guaranteed.
- Liability: Red Gold Bharat is not liable for any delays, confiscation of goods, or additional charges incurred due to import regulations or actions by customs authorities in the destination/importing country.
Doorstep Delivery: While we aim for doorstep delivery through our international shipping partners, this is subject to the service availability and regulations in your specific location.
7. Lost or Damaged Packages:
- In the event that your package is lost or significantly damaged during transit, please contact our customer support team immediately with your order number and details of the issue, including any photographic evidence of damage.
- We will work with the shipping carrier to investigate the issue and, depending on the circumstances, may offer a replacement or a refund in accordance with our Refund & Cancellation Policy.
8. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website where you can track the progress of your delivery.
9. Shipping Restrictions:
- Certain products, particularly saffron corms, may be subject to shipping restrictions to specific locations due to agricultural regulations or the perishable nature of the product. We will inform you if any such restrictions apply to your order.
10. Contact Us:
If you have any questions about our Delivery & Shipping Policy, please contact us at:
SANF GREEN MENS PRIVATE LIMITED (Red Gold Bharat)
Phone: +91 95052 63264 Email: [info@redgoldbharat.com]